General Maintenance Requests
Proper maintenance and regular upkeep of your suite will keep it in good working condition while in your care. Repairs, improvements, replacements or alterations within the suite are to be completed at the tenant’s sole cost and expense.
If plumbing, electrical wiring, HVAC ducts or vents, etc., within the premises need repair, Tenant must immediately notify Landlord and Landlord will ensure the repairs are completed within a reasonable amount of time. The tenant is expected to pay the entire cost of any repairs required in Lease Agreement.
In the event that service or repairs are needed, Tenants may submit a request for service online at https://connect.buildingengines.com/login.
Prism is an internet-based service request system which will allow tenants to submit online requests for maintenance and/or service. This user-friendly, web-based solution allows tenants to submit and track their service requests and see in real-time the status of their service request. Other features include the ability to request special services such as overtime HVAC hours, key and access card requests, etc. The website includes a comprehensive dashboard which allows the Management Office to communicate with building occupants via announcements, links and posted documents and manuals.
Your Prism username and password will be emailed to you after you have completed and returned the “Tenant Information & Emergency Contact Form” to the Property Manager. The contact personnel listed on that form will be set up automatically with a username and password. If you would like additional employees to be able to use the Prism system, please be sure to notify your Property Manager and be sure to provide the employee’s first name, last name, email address and phone number.
When a service request is initiated in Prism, it will be reviewed by the Property Manager to determine what appropriate action should be taken, if any. Not all requests for service will be completed by Banyan Street Capital.
Generally, reported items fall into one of three (3) categories:
- Trade Contractor Item
- In-House Maintenance Item
- Tenant Maintenance Item
If a Trade Contractor or Banyan Street representative is required to perform repairs, the request will be dispatched to either a vendor or a Building Engineer.
Typically, maintenance work orders include changing light bulbs, distributing access cards, responding to “too hot / too cold” calls and making small repairs. If your particular request falls under “Tenant Maintenance”, we will review the maintenance steps with you and offer whatever informational assistance we can so that you may handle the item on your own.
If the tenant desires to have the Landlord oversee any labor or projects that is above the Landlord’s scope of work, there will be a 15% Management Fee, in addition to the cost of any such work.
Urgent Requests
- Please have your tenant contact IMMEDIATELY notify the Management Office of any URGENT maintenance or repair requests, or requests requiring immediate attention.
Completion Time:
Regular review of outstanding work orders is part of our office routine. Checking with trades and tenants alike, we strive to identify the cause for any delays and get all service requests completed within an appropriate and reasonable amount of time. Typical service items can be completed within 1-3 days. Once a maintenance request has been completed, you will receive an email from Prism informing you that Management has closed out your request.